The First Step for Satisfying Your Customers at Your Service Shop: Satisfy Your Employees

The First Step for Satisfying Your Customers at Your Service Shop: Satisfy Your Employees

The most crucial condition for maintaining high customer satisfaction at your service shop at all times is keeping your employees' satisfaction high. Only happy employees take that further step to make customers satisfied. 

However, an auto service shop may sometimes become a challenging workspace even for those who have been working in the field for years. Generally devoid of enough daylight and requiring constant caution due to noise and physical hazards, this environment is a stressful work environment.

As a business owner, it is in your reach to reduce that stress.

Prevent the Chaos 

One of the most notable reasons why your employees get stressed in their work environment is the lack of a plan to proceed with the works. At an auto service shop, anything can happen anytime; that's the very nature of the business.  Therefore, it is very hard, if not impossible, to stick to daily work schedules. On the other hand, a significant part of the work can be organized. So you need to make planning the work flows at your service shop a part of your job. The smooth progress of the works will result in not only less stressed employees but also increased efficiency.

Keep Your Expectations Reasonable 

Sure, you have expectations from your employees, but you need to set personal and team objectives as well. This way,  you can motivate your team and perpetuate their belief in development. However, it is also pretty important to set achievable objectives. Instead of referring to "big visions" which are hard to reach, if not impossible, set some achievable goals. Taking small but firm steps will reinforce your employees' sense of "usefulness."

Improve the Physical Environment

As mentioned before, the physical environment in an auto service shop can sometimes be challenging for even the most experienced employees. Therefore, it is pivotal to make your environment as comfortable as possible.

Create a Clean and Neat Work Environment: 

Having a clean and neat work environment will positively affect employees' motivation. Therefore, you need to inject neatness and cleanliness into your company culture. Consider the ways to keep equipment and tools in order. Seek expert advice for large-scale cleaning operations.

Create a Rest Area:

Create a rest area that is allocated to your employees only and has a warm atmosphere. A sound-insulated rest area will let your employees take a rest and relax for a few minutes. 

Organize Monthly Meetings

White-collars are not fond of mandatory business meetings, while blue-collars hate them. However, making them feel that the only agenda of these meetings is their happiness may make a difference.  Gather your employees together every month. Hear your work flows and their suggestions for a better work environment. It is your job to comfort your employees and ensure that they do not feel under any threat.

Be Open to One-to-One Communication

You might already know that to ensure your employees' satisfaction, you need to talk to them. However, merely talking to them is not an indicator of your achievement in communication with them.

You need to improve your listening skills, rather than speaking. Your employees must not find it uneasy to communicate with you and must be able to sincerely express what they think and how they feel. And it is your job to create that sense of trust. Learn how to adapt your male-dominated company culture and superior-subordinate relationships where required. Building emotional bonds with your employees without overstepping professional boundaries will make them feel better. It is trust that underlies these bonds. Creating a sense of trust between you and your employees requires keeping your promises and not making promises you cannot keep.